Legal

Privacy Policy

Last updated: April 16, 2026

1. Introduction

Nuans (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our platform, website, and related services (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access or use our Services.

2. Information We Collect

Personal Data

When you register for an account or use our Services, we may collect personally identifiable information, including but not limited to:

  • Full name and date of birth
  • Email address and phone number
  • Residential address and nationality
  • Government-issued identification documents

Financial Data

To provide our financial infrastructure services, we may collect:

  • Bank account details and payment information
  • Transaction history and account balances
  • Source of funds and wealth documentation
  • Tax identification numbers

Usage Data

We automatically collect certain information when you interact with our Services, including:

  • Device type, operating system, and browser information
  • IP address and approximate geographic location
  • Pages visited, features used, and time spent on the platform
  • Referring URLs and navigation paths

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To create and manage your account, process transactions, and provide personalised financial services.
  • Compliance: To fulfil our legal and regulatory obligations, including Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.
  • Communication: To send you service updates, security alerts, and relevant information about your account.
  • Improvement: To analyse usage patterns and improve the performance, functionality, and security of our Services.

4. Information Sharing

We do not sell your personal information. We may share your data with third parties only in the following circumstances:

  • Service Providers: Licensed banking partners, payment processors, and identity verification providers who assist in delivering our Services.
  • Legal Obligations: When required by law, regulation, legal process, or governmental request.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to standard confidentiality requirements.
  • With Your Consent: When you have explicitly authorised us to share your information.

5. Data Security

We implement industry-standard security measures to protect your information, including:

  • End-to-end encryption for data in transit and at rest
  • Multi-factor authentication and role-based access controls
  • Regular security audits and penetration testing
  • Strict access policies limiting data access to authorised personnel only

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal retention requirements.
  • Portability: Request your data in a structured, machine-readable format.
  • Restriction: Request restriction of processing in certain circumstances.
  • Objection: Object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us at hello@nuans.co.

7. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. These include:

  • Essential Cookies: Required for the platform to function properly, including session management and security.
  • Analytics Cookies: Help us understand how visitors interact with our platform so we can improve performance and usability.
  • Preference Cookies: Remember your settings and preferences for a more personalised experience.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may limit the functionality of our Services.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specifically:

  • Account data is retained for the duration of your relationship with us and for a period thereafter as required by applicable regulations.
  • Transaction records are retained for a minimum of five years in accordance with financial regulatory requirements.
  • Usage data is retained in anonymised form for analytical purposes.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by:

  • Posting the updated policy on our website
  • Sending a notification to the email address associated with your account
  • Updating the “Last updated” date at the top of this page

We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: hello@nuans.co

We aim to respond to all privacy-related inquiries within 30 days.